SRENITY

SaaS Application Refresh
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Project Details

Company: IDERA, Inc.

My Role: Sr UX Manager

Link: Beta 02/2020

The Product
SREnity is a tool used by DevOp and IT Managers. SREnity is a SaaS application. It is hosted online so it can easily work with other online database tools such as AWS and Azure. Maintenance, security and updates are handled by Idera. Users pay a monthly subscription to use the application.
The Problem
SREnity was a homegrown tool created by an Architect who worked for Idera. The CEO purchased the application. Before launching the product for sale the application UI needed to be updated to Idera branding and some of the large usability issues needed to be fixed on a limited budget and timeline.

The Solution

SREnity needed a major UX overhaul, however we didn't have the funding or the manpower to be able to implement that amount of work in a single release. So we decided to focus on fixing the top five identified critical user issues. Specifically we needed to improve navigation, notifications page, tests page and plugins page.

How I Reached My Solution

The Plan

Empathize

In order to fully understand the user pain points with SREnity, I obtained the application online bug reports and product manager assumptions. Then I conduct observational study on potential new users.

Analyze

I gathered all my data and organized it using affinity mapping. I was able to catalog the data into themes based on a user's pain points. I ended up with several pain points throughout the application.

Define

The biggest challenge I faced was trying to determine which pain points to focus on fixing in the first release. So I worked with the product team to identify the top 5 user pain points during a customer journey.

The Design Process


Ideate

I gathered the product team together and based on my research we were able to brainstorm possible solutions using wireframes. When we were done, we used scoring to rate which solution we thought best solved the user pain points.


Prototype

Then I created high fidelity prototype using Sketch and InVision so we can review the new styling and redesigned UI features. I presented it to the team. We went back and forth a couple of times as I revised the prototype until we were satisfied with it.


Test

Due to the time constraint, I guerilla tested the prototype on DevOps managers during a local Product Camp meeting. I set benchmarks based on task completion using my observations as a base point. Tested the prototype with several groups of 5 users. Each round I made revisions.

Results

Shorter NOTFICATION Time

Users were able to obtain notifications 67% faster.

Shorter Modification Time

Users were able to modify tests 42% faster.

Successful Viewing History

93% were successful at viewing test history.

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